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The Office of Supportive Housing of Santa Clara County aims to expand the amount of housing and housing supports that are affordable and available to extremely low-income and special need households.
OSH supports the County’s mission of promoting a healthy, safe, and prosperous community by ending and preventing homelessness.
Assistance Provided
Shelter
Shelter for Families with Children
San José Homeless Helpline
Contact no. 408-510-7600
Family referrals are also accepted in this shelter. The staff can call on behalf of clients and must provide all required information.
Waiting List Hotline
Contact no. 408-926-8885
To get on this waiting list, please call the number above between 10:00 am to11:00 am from Monday to Friday. This number must be called daily to remain on the waiting list.
Shelter for Adults without Children
City Team – Rescue Mission
Contact no. 408-288-2153
Located at 1174 Old Bayshore Highway, San Jose, CA 95112
This is an overnight emergency shelter for men only.
Check-in begins at 5:30 pm. On a first-come, first-served basis.
HomeFirst – Boccardo Reception Center
Contact no. 408-294-2100
located in 2011 Little Orchard Street, San Jose, CA 95125
This emergency shelter is for men and women.
Check-in begins at 3:30 pm on a first-come, first-served basis.
LifeMoves – Georgia Travis House
Contact no. 408-271-1630
Shelter for women only.
LifeMoves – Montgomery Street Inn
Contact no. 408-271-5160
Located at 358 North Montgomery Street, San Jose, CA 95110
This is an emergency shelter for men.
Program assessments are done from Monday to Friday at 12:30 pm.
Salvation Army – Emmanuel House
Contact no. 408-282-1175
Located at 405 North Fourth Street, San Jose, CA 95112
This is an emergency shelter for men.
The suggested arrival time is from 1:30 pm to 2:30 pm.
Santa Clara County Shelter Hotline
Contact no.408-278-6420
The County’s shelter team responds to calls and determines the most appropriate placement for each individual.
You may call them from Monday to Friday, 9:00 am to 6:00 pm.
Shelter for Veterans
HomeFirst – Veterans Services
Contact no. 408-510-7522
Located in 2011 Little Orchard Street, San Jose, CA, 95125
Emergency Shelter and Transitional Housing for veterans. Veterans can access the first-come, first-served shelter beds. Check-in is at 3:30 pm Veterans are screened for veteran bed eligibility.
Santa Clara County Shelter Hotline
Contact no. 408-278-6420
The County’s Shelter team will respond to calls and determine the most appropriate placement for each individual. The shelter hotline is available from Monday through Friday from 9 am to 6 pm.
Warming and Cooling Centers
The Office of Supportive Housing partners with service providers to open warming and cooling centers during inclement weather episodes.
Warming Center
Warming Centers and Expanded Shelter Services
During severe weather conditions, warming centers and expanded shelter services are available. You may call 211 for open shelters and added services in Santa Clara County.
Because of rain and cold temperatures, particularly in South Santa Clara County areas, the County Office of Supportive Housing obtains additional after-hours shelter beds for the homeless residents. Please call 408-278-6420 for help or to direct someone in need of assistance.
You can download the Cold Weather Tips for Older Adults for ways to stay warm during the cold weather.
Please visit the Office of Supportive Housing website for shelter locations and warming centers information around Santa Clara County.
Hotlines
- Call 211 for health and human services
- Homeless Helpline 408- 793-0550. The County Office of Supportive Housing for assistance or to report a homeless person in need in Santa Clara County except for San Jose
- HomeFirst Homeless Helpline 408- 510-7600 or email [email protected] for access to emergency shelter, meals, laundry, showers, medical services, and more
Homeless individuals may register to receive text messages about services as follows:
- Simply address a text message to: 888777
- Type BADWEATHER in the message
- Send the message
Espanol
Tieng Viet
Cooling Center
Hot Weather Safety
Heatstroke, exhaustion, cramps, sunburn, heat rash, and in extreme cases, death can result from scorching temperatures. Please keep yourself safe to be able to help others. If you know of anyone who does not have access to air-conditioning, such as the elders, someone with mental illness, drug or alcohol disorder, you have to help them get into a place with air-conditioning units. In case of life-threatening cases, you must call 911.
In times of an emergency, inclement weather episodes, shelter availability, and housing-related issues, the Office of Supportive Housing will send text messages to the homeless, service providers, and other subscribers.
Please send a text message BADWEATHER to 888777 if you wish to be included.
Help for Youth
Please call 408-243-0222 and ask for an Intake Counselor if you or someone you know needs youth services.
24-Hour Crisis Line – 408-850-6125
Shelter for runaway and homeless youth ages 11 to17 at a different location. The Drop-in-Center is located at 693 South 2nd Street, San Jose, CA 95112. Opens at 9:00 am daily.
Help for Veterans
Emergency Shelter for Veterans
HomeFirst – Veterans Services
Contact no. 408-510-7522
Located in 2011 Little Orchard Street, San Jose, CA, 95125
An emergency veterans shelter and transitional housing.
Check-in at 3:30 pm on a first-come, first-served basis. Subject to screening eligibility.
Supportive Services for Veteran Families (SSVF)
SSVF programs provide case management, temporary financial assistance, and other services to help veterans get housed and stay housed. The four agencies that provide SSVF services in Santa Clara County are:
HomeFirst – 408-510-7572 (San Jose)
Goodwill of Silicon Valley – 408-869-9127 (San Jose)
Sunnyvale Community Services – 408-738-4321 (Sunnyvale)
Veterans Resource Center – 650-566-0240 (Menlo Park)
Rent Assistance
The Santa Clara County residents with low-income who were financially affected by the COVID-19 pandemic can apply for rental assistance. Aid is available through two separate, but complementary programs:
- CA COVID-19 Rent Relief Program is a statewide, California’s Covid-19 Rent Relief Program where qualified renters and landlords are now entitled to 100% of rent and utilities owed.
- Santa Clara County Homelessness Prevention System assists the community’s lowest-income residents affected by the Covid-19 pandemic.
Apply online at PreventHomelessness.org or call Freinds of Hue at 408-758-2686.
Eligible residents will receive aid to help them pay back rents. They may also qualify for assistance with upcoming rent and other basic needs. The amount of assistance will be decided based on the household’s financial situation. Eligible residents are encouraged to apply. The priority of the program is to assist the most vulnerable members of our community.
To be qualified;
- You must be a Santa Clara County resident who:
- Has been financially impacted by the pandemic
- Is at risk of losing your housing
- Makes less than 30% of the area’s median income
Long-term Housing
Coordinated Assessment
The program is currently being expanded into shelters and transitional housing programs.
With the coordinated assessment system of Santa Clara County, all homeless residents take a standard assessment tool called Vulnerability Index-Service Prioritization Decision Assessment Tool (VI-SPDAT). It considers the household’s situation and identifies the best type of housing intervention to address their situation.
A community queue of eligible families is generated from the standard assessment. The community queue fills spaces in the permanent housing programs, including permanent supportive housing and rapid rehousing.
You can visit any Santa Clara County access points for the homeless resident who would like to be assessed.
FAQs in English
FAQs Espanol
FAQs Tieng Viet
Isolation and Quarantine Support Program
Staying Safe During Isolation and Quarantine Support
If you have been exposed or tested positive for COVID-19, you and your family can get help to stay safe. With this, we reduce if not eliminate the spread of COVID-19.
In cooperation with several local cities in Santa Clara County, the Isolation and Quarantine Support Program provides one-time help while you are in isolation and quarantine;
- Motel placements if you are not able from others
- Groceries, household, and baby supplies delivery to help you remain at home
- Financial or rental assistance if you are a qualified resident of Santa Clara County
Resources
The eligible households must have an income lesser than 80% of the area median income. An example is when a family of four with an annual income of $117,750.
Assistance provided:
- Emergency financial and rental assistance
- Financial assistance is a one-time payment of up to $2,500 for qualifying families or $2,000 for qualifying individuals.
- Rental assistance is a one-time payment of up to $5,000 for one month’s rent and utilities.
- Grocery Delivery – One-time groceries and cleaning supplies delivery for a house
- A motel room – with supportive services for cases and contacts who cannot safely isolate or quarantine at home or do not have a home. Limited case management services, three meals per day, and laundry services are also offered at the accommodation.
More Community Resources:
- Santa Clara County CAN Hotline – is available for COVID-19 Assistance Navigation for applying for unemployment insurance, disability, paid family lean, and other safety-net programs, call 408-809-2124 or email at [email protected]
- The Santa Clara County Emergency Financial Assistance Network (EAN) provides various services to prevent homelessness, utility disconnections, and hunger.
- COVID-19 Resource Directory – a list of additional resources available to those who are impacted by COVID-19
Who to Call and What to Expect
Call the IQ Support Hotline at 408-808-7770
Available for 7 days a week from 8:00 am to 6:00 pm.
Calls are returned within 24 hours. You may leave a voicemail in the language you are most comfortable speaking.
Eviction Moratorium Information
The State of California legislature and the Governor have enacted and signed Assembly Bill No. 832, effective June 28, 2021. It provides statewide eviction and foreclosure protections for residential tenants and property owners afflicted by economic hardship because of COVID-19.
The eviction protections extend up to September 30, 2021. The State law has replaced the local legislation and county ordinance to provide protection for
More information on how residential tenants can receive the state law protections can be found at https://housing.ca.gov/tenant/protection_guidelines.html.
You may also visit
Text Messages about Shelter and Housing Issues
In cases of emergency, inclement weather episodes, shelter availabilities, and other housing-related issues, a test message will be sent to the homeless, service providers, and other subscribers to notify them. The Office of Supportive Housing will communicate with the County Office of Emergency Services to send the alerts.
To subscribe to the messaging notifications, please send a text message “HOMELESS” to 888777.
Please assist in spreading this information so more individuals in need of shelter, especially in inclement weather, can learn of sheltering opportunities.
The AlertSCC HOMELESS texting card is available for anyone interested in spreading information about AlertSCC. For more details on AlertSCC, visit AlertSCC.
